IT Support Specialist

2 weeks ago


Kentucky, United States Valvoline Global Full time

About Us

Valvoline Global Operations is a world-renowned provider of cutting-edge automotive and industrial solutions. As a global leader in innovation, we strive to deliver exceptional products and services to partners worldwide.

Our Values

At Valvoline Global, our core values of Care, Integrity, PASSION, Unified, and Excellence drive everything we do. Our commitment to these principles sets us apart as a company that truly makes a difference.

Technical Support Role

We are seeking a highly skilled Computer Technician to join our team. As a key member of our technical support team, you will provide top-notch assistance to users experiencing issues with our proprietary software across various devices and platforms.

Key Responsibilities:

  • Serve as the primary point of contact for technical phone, email, and chat support inquiries
  • Diagnose and resolve client technical issues efficiently
  • Document requests for assistance accurately and track incidents through to resolution
  • Collaborate with customers to collect information about problems and guide them through diagnostic procedures
  • Identify recurring problems and patterns to alert management

Requirements:

  • Bachelor's Degree preferred; High School Diploma or equivalent required
  • 1-2 years of customer service and/or technical support experience in a call center environment; technical support experience a plus
  • Bilingual capabilities in English/Spanish

What We Offer

  • A competitive salary range of $50,000-$65,000 per year
  • Health insurance plans (medical, dental, vision)
  • HSA and flexible spending accounts
  • 401(k) plan
  • Incentive opportunities*
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Employee discounts
  • Tuition reimbursement*
  • Adoption assistance*

Diversity and Inclusion

Valvoline Global provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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