General Manager

6 days ago

West Palm Beach, Florida, United States MTM Full time
Job Summary:

The General Manager will oversee the day-to-day operations of our transportation services, ensuring compliance with contractual requirements and providing exceptional customer service. This role will work closely with various departments and clients to identify and resolve potential risks and issues.

Key Responsibilities:
  • Contract oversight and facilitation of client needs
  • Identify potential risks and develop resolution processes
  • Continually analyze program needs and productivity, adjusting staffing and resources as needed
  • Develop and maintain thorough knowledge of MTM Transit departments and compliance programs
  • Monitor performance of direct reports and provide coaching and guidance
  • Oversight of Federally mandated Drug and Alcohol program
  • Perform additional duties as assigned or required

Requirements:
  • High school diploma or G.E.D
  • At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract environment
  • Experience managing a site of 100+ employees
  • Previous management experience in the Para-Transit or livery industries, preferred
  • Prior contract and or project management experience preferred
  • Experience monitoring the delivery of contractual services
  • Must possess a valid CDL

Preferred Qualifications:
  • Excellent interpersonal skills and ability to work with a variety of people and job positions
  • Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
  • Ability to acquire in-depth knowledge of computerized transit routing systems
  • Data analysis
  • Exceptional interpretation and problem-solving skills
  • Ability to schedule, organize, and prioritize multiple tasks
  • Understanding of budget and cost analysis
  • Moderate to advanced computer skills
  • Ability working with data reporting and analytics
  • Knowledge of ADA, DOT, FTA regulations
  • Ability to establish key processes and procedures
  • Ability to maintain high level of confidentiality

What We Offer:
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Tuition Reimbursement
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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