Assistant General Manager

1 day ago

Spring, Texas, United States Residence Inn HoustonThe Woodlands Full time
Job Title: Assistant General Manager

Residence Inn Houston/The Woodlands is seeking an experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities:
  • Lead hotel sales efforts, including calling on top clients, hosting luncheons and receptions, and meeting with on-site contacts.
  • Tour operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including training sessions and review of sales and operations efforts.
  • Meet financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with department managers and supervisors.
  • Ensure department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in M.O.D. coverage as scheduled.
  • Maintain direct contact with management trainees.
  • Adhere to all Highgate Hotel policies and procedures.
  • Oversee and assist in the Highgate Hotel budget process.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
  • Ensure the cleanliness and maintenance of the physical property.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests and managers.
  • Forecast monthly the hotel's financial position.
  • Prepare and conduct all management interviews.
  • Interview all prospective final candidates for vacant management positions.
  • Perform Executive Committee members performance appraisals.
  • Motivate, coach, counsel, and discipline management personnel.
  • Perform other duties as requested by management.
Qualifications:
  • At least 5-6 years progressive experience in a hotel.
  • Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Effective communication with all levels of employees and guests.
  • Ability to multitask and prioritize departmental functions.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations.
  • Maximize efforts towards productivity and identify problem areas.
  • Effective in handling problems and maintaining confidentiality.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

We offer a competitive salary and benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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