Business Insurance Account Specialist

2 weeks ago

Warrenville, Illinois, United States Ned Gulbransen Agency Full time

Become a part of The Ned Gulbransen Agency as a Commercial Lines Insurance Account Manager, where your expertise will be essential in delivering outstanding service to our business clientele. Emphasizing teamwork and collaboration, you will address client inquiries, ensure their insurance requirements are fulfilled, and help uphold high standards of client satisfaction. If you possess experience in commercial lines insurance, are detail-oriented, and are looking for a supportive work environment that prioritizes employee development, we encourage you to consider this opportunity to be a vital contributor to exceptional client experiences.

The Ned Gulbransen Agency, with over 30 years of experience, is an independent insurance provider offering a wide array of insurance solutions, including personal lines (home, auto, life, umbrella) and commercial lines (general liability, commercial property, workers compensation, cyber security, commercial autos, etc.). In collaboration with the Thomas Ward Insurance Group, we take pride in fostering a team-oriented culture that values relationship-building and client education. We believe that an informed client is the best client, and we are dedicated to delivering exceptional client experiences from onboarding through annual reviews.

If you are eager to join a team that values collaboration, work-life balance, and professional growth, we invite you to explore the position of Commercial Lines Insurance Account Manager at The Ned Gulbransen Agency. Be part of our mission to provide exceptional client experiences and contribute to the agency's success.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

401k Plan

Career Advancement Opportunities

Professional Development

Continuing Education Opportunities

Ongoing Training Seminars

Hands-on Training

Professional Work Environment

Retirement Benefits

Equipment Provided

Health Insurance

Enjoy life, dental, vision, and disability benefits at competitive employee rates.


Responsibilities
  • Oversee the servicing of a portfolio of clients in collaboration with all internal and external stakeholders, demonstrating advanced knowledge of all commercial lines of insurance.
  • Evaluate policy renewals based on client information, individual needs, and current market conditions.
  • Build and maintain strong relationships with clients to ensure their satisfaction with the services provided.
  • Conduct follow-up discussions with clients to ensure their contentment while progressing towards sales closure.
  • Present and clarify insurance policy options based on client needs and personal objectives.
  • Treat each customer interaction as a cross-sell and up-sell opportunity, including financial products.
  • Manage relationships with carriers on behalf of clients to ensure the accurate and timely issuance of policies and endorsements.
  • Utilize various computer systems for daily transactions, process premium payments, review, update, and modify policies, handle claims, and provide certificates of insurance.
  • Ensure consistent and prompt communication with clients to address their needs and concerns, ensuring retention standards are met.
  • Prepare proposals for new and renewal business.
  • Maintain current knowledge of commercial insurance products, services, and underwriting guidelines.
  • Train and mentor junior staff members.

Requirements
  • Property and Casualty License required. A license is not necessary to apply. We will cover 100% of licensing costs.
  • 3+ years of customer service or leadership experience is required. Insurance experience is a plus.
  • Exhibit meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
  • Ambitious self-starter who can work independently to achieve targets and prioritize tasks throughout the day.
  • Maintain a proactive approach to achieving individual and team objectives, consistently seeking opportunities for growth and improvement in pursuit of our agency's success.
  • Effectively communicate complex insurance concepts and policy details to clients in a clear, understandable, and client-friendly manner, ensuring they make well-informed decisions.
  • Apply critical thinking skills to analyze complex insurance situations, develop innovative solutions, and provide clients with tailored recommendations for their coverage.
  • Utilize Microsoft Office Suite, including Word, Excel, and PowerPoint, proficiently to create, edit, and maintain documents and reports.

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