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Customer Relations Expert

2 months ago

Hot Springs National Park, Arkansas, United States Bank OZK Full time

Job Title: Client Service Specialist at Bank OZK

About Bank OZK:

With a legacy spanning over a century in the financial industry, Bank OZK is committed to delivering exceptional service and maintaining a strong reputation for outstanding financial performance. Our innovative in-house Fintech team is dedicated to developing cutting-edge banking solutions tailored for both individuals and businesses.

We believe in the importance of community engagement and strive to empower our customers in achieving their financial goals. By promoting financial well-being, we positively influence lives, support families, and contribute to our communities. Our core values emphasize social responsibility, and we are dedicated to creating a rewarding work environment for our employees. When our customers and team members succeed, Bank OZK thrives.

Your Profile:

To be recognized as a top choice for both customers and employees, we seek exceptional talent that embodies the following qualities:

  • Friendly, approachable, and professional demeanor.
  • Accuracy and efficiency in task execution.
  • Collaborative mindset, excelling in dynamic settings.
  • Strong analytical and critical thinking skills.

Your Responsibilities:

As a Client Service Specialist, you will build professional relationships with customers and foster a positive, supportive team atmosphere. Utilizing your unique skills and experiences, you will contribute to the ongoing enhancement of our customers' experiences, your team, and the overall success of the bank, ensuring outstanding service delivery at all times.

Your daily responsibilities will include:

  • Upholding the bank's values and mission with unwavering support.
  • Engaging customers in meaningful conversations about their financial goals, identifying opportunities for referrals to other team members.
  • Building professional relationships with customers, addressing their needs with empathy to provide the best service.
  • Proactively resolving customer issues promptly and positively, escalating matters as necessary.
  • Consistently demonstrating high levels of integrity, trustworthiness, and professionalism.
  • Actively promoting teamwork, leading by example, and assisting colleagues.
  • Accurately handling account transactions to minimize errors and prevent fraud.
  • Opening new accounts as needed and recommending products and services that meet customer needs.
  • Completing all required training with enthusiasm and embracing continuous learning, welcoming feedback from senior team members.
  • Maintaining excellent punctuality and attendance records.
  • Adhering to the bank's policies, procedures, and guidelines to protect customers and bank assets.

Job Expectations:

Proficiency in using standard business equipment and technologies, with or without accommodations.

Position Requirements:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • A minimum of 1 year of experience in customer interaction and service excellence, demonstrated through work, military, or education.
  • Familiarity with banking products, online and mobile banking, and banking cards is advantageous.