Customer Service Leader

3 weeks ago


Clarksville, Tennessee, United States Sudden Service Full time
About Sudden Service
Sudden Service is a leading convenience retailer in Middle TN and Southern Kentucky. We pride ourselves on providing a differentiated food and fuel experience that prioritizes our guests.

We are seeking an experienced Customer Service Leader to join our team as an Assistant Manager. In this role, you will be responsible for leading and coaching store staff to deliver exceptional guest experiences. You will also have total accountability for the operation of the store in the General Manager's absence.

As a key member of our leadership team, you will have opportunities to develop your skills and advance your career in the retail C-Store industry. Our company values include Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. If you share these values and are passionate about delivering excellent customer service, we encourage you to apply.

Key Responsibilities:
  • Lead by example and ensure that all store staff are committed to delivering best-in-class service to our guests.
  • Develop and implement strategies to improve guest satisfaction and increase sales.
  • Train and develop store staff to meet or exceed performance expectations.
  • Monitor and control store operations, including inventory management and loss prevention.

Requirements:
  • High school diploma or GED equivalent.
  • 2+ years of retail or hospitality industry experience.
  • Any equivalent combination of education and experience.
  • Possession of a valid driver's license.
  • $55,000 - $65,000 per year, based on experience.


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