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Customer Service Representative

2 months ago

Wells, United States Partners Bank Full time
Customer Service Assistant I (CSA) - Part-Time

At Partners Bank, we are seeking a highly skilled and customer-focused Customer Service Assistant I (CSA) to join our team on a part-time basis. As a CSA, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Process various teller transactions and routine customer service-related tasks with high accuracy and efficiency.
  • Identify cross-sell opportunities and respond to customer inquiries to recommend appropriate products or solutions.
  • Open basic deposit accounts, assist with electronic banking inquiries, services, and functionality, complete account maintenance, and make referrals to other lines of business.
  • Maintain and balance a cash drawer accurately and efficiently.
  • Provide a high level of service to customers, coworkers, and team members.
  • Understand and follow various policies, guidelines, and procedures, including security, compliance, and operations.
  • Participate in ongoing job-related training programs, including sales, service, compliance, and product knowledge.
Requirements:
  • Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Strong sales, service, interpersonal, and communication skills.
  • Ability to interact well with others and work effectively in a team environment.
  • Strong organizational, technical, and computer skills.
  • Ability to adapt well to change and effectively multitask.
  • Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.
  • Satisfactory product knowledge of banking products and services with ability for further development.
About Partners Bank:

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire. We offer a dynamic work environment, generous compensation and benefits, and opportunities for growth and flexible work schedules. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.