Sales Associate

1 month ago

Yakima, Washington, United States Forever 21 Full time
Job Title: Assistant Manager Operations

Forever 21 is a leader in the global fast fashion market, operating 350+ stores across the USA and a robust e-commerce platform. We are seeking an experienced Assistant Manager Operations to join our team.

Job Summary:

The Assistant Manager Operations will report to and support the Store Manager in ensuring the store team delivers top-quality customer service and creates an excellent customer experience. This role will help manage Sales Associates, FT Store Supervisors, and PT Store Supervisors in maintaining and driving sales, customer satisfaction, and operational excellence.

Key Responsibilities:
  • Participate in store walkthroughs with the Store Manager and district leadership to ensure consistency and quality of service and operational execution.
  • Coach and educate the store team on customer service values, operational standards, and company programs.
  • Reinforce customer service values by coaching FT Supervisors, PT Supervisors, and Sales Associates.
  • Train and develop team members through the company's Customer FIRST training model.
  • Work with the Store Manager to create processes or programs that drive sales and bottom-line profitability.
  • Partner with the Store Manager to analyze data and plan strategically.
  • Drive results by creating short-term plans and long-term strategies, processes, and events that reflect a positive and rewarding experience for customers and employees.
  • Communicate regularly with the management team regarding sales, payroll deliverables, customer feedback, and employee performance.
  • Ensure service, merchandising, operational standards, and company credit initiatives are met through company-defined practices and processes.
  • Manage hiring goals and payroll planning and forecasting against key targets.
  • Assist with talent selection, training, coaching, engagement, and retention for all store employees.
  • Effectively partner and build productive working relationships with supervisors, peers, FT Supervisors, PT Supervisors, and Sales Associates.
  • Partner with merchandising leaders to ensure execution of markdowns, signage, and marketing align with merchandise placement.
  • Own the daily schedule of employees and the business, including Kronos, staff schedules, and payroll budgeting.
  • Lead overall store earnings by driving top-line sales and managing controllable contribution.
  • Assist in addressing performance by initiating and administering action plans for FT Supervisors, PT Supervisors, and Sales Associates.
Requirements:
  • Must be at least 18 years old with a high school diploma or equivalent. A college degree or relevant technical or vocational training is preferred.
  • Must have at least 2-3 years of retail experience with prior supervisory or management experience.
  • Must demonstrate a strong customer service mentality.
  • Must be proficient in coaching and training, sales generation, strategic planning, and customer service.
  • Must be capable of conducting training workshops to instruct and achieve company standards.
  • Must be able to attract, recruit, and retain top talent. Must have the skillset to train and develop brand ambassadors.
  • Must have excellent communication, organizational, and time management skills.
  • Must be able to move around the sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 pounds.
  • Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.
Benefits:
  • Competitive staff discounts across all Sparc brands (30-60% off)
  • Career advancement opportunities within retail and corporate offices
  • A flexible schedule
  • Forever 21 Ignite: Education Benefit in partnership with to obtain an Associate's Degree with an exclusive College Scholarship from Forever 21
  • Unlock more great benefits as you transition into full-time opportunities with us

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