Alterations Customer Service Representative
1 month ago
At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the Alterations department, you'll be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs.
- Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
- Provide an exceptional service experience to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Promote alterations services and personalization options, maintaining store standards and dress code requirements.
- Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments for pristine condition.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS systems.
- Rewarding environment and competitive pay.
- Generous team member discount after the first pay period.
- Dayforce Wallet - get paid early.
- Health, dental, and vision insurance.
- 401K program.
- Paid vacation, sick days, and holidays.
- Pet benefits.
We're committed to creating a culture where all forms of diversity are celebrated and seen as valuable. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply.
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