Training Specialist for Installation Processes

2 weeks ago

Pella, Iowa, United States Pella Corporation Full time
Overview
JOB SUMMARY
The Installation Training Coordinator collaborates across various departments including Strategic Account Teams, Field Sales, Marketing, Product Development, Installation Teams, Customer Support, IT, and Operational Effectiveness. This role is pivotal in crafting and executing a thorough training program focused on installation processes. Responsibilities encompass the planning, creation, promotion, coordination, and facilitation of all training materials and activities aimed at supporting designated distribution channels and markets for the sales division. The role involves designing both in-person and virtual training sessions in partnership with installation teams to achieve knowledge and performance goals for both internal and external stakeholders. The effectiveness of training is assessed to ensure learning outcomes are met, with tracking of participation and behavioral changes to ensure sustained performance improvements.
KEY RESPONSIBILITIES include, but are not limited to:
Installation Training Initiatives
  • Work in conjunction with the relevant channel/segment Sales Training Specialist to integrate installation training into the onboarding process for new sales personnel.
  • Lead and coordinate ongoing strategic installation training programs for both new and experienced sales team members, utilizing both in-person and virtual formats.
  • Conduct needs assessments for installation training within the assigned channel or segment, collaborating with Strategic Accounts and Field Sales leaders to support distribution partners, contractors, builders, and installers. Installation training may also include elements of sales, product knowledge, and customer service training as necessary.
  • Establish learning objectives and develop training plans that foster the desired skill or knowledge enhancements, taking into account the diverse learning styles and needs of participants.
  • Create instructional outlines and facilitator guides as required, determining the most effective teaching methods such as individual training, group sessions, lectures, demonstrations, and workshops to enhance material delivery and retention.
  • Support installation training initiatives across the organization for special projects, cross-departmental collaboration, and product launches.
  • Implement continuous improvement strategies for both virtual and in-person training to adapt to the changing needs of field sales.
Tools and Resources
  • Develop and manage resources, tools, and content related to installation that enhance the efficiency and effectiveness of sales and installation teams.
  • Select and deploy technology solutions that bolster the capabilities of field installation teams and the sales force.
  • Assist in overseeing the sales enablement platform to ensure all information is accessible at the point of need.
KNOWLEDGE, SKILLS, AND ABILITIES
  • In-depth understanding of window and door installation techniques, methods, and best practices, along with general construction knowledge.
  • Comprehensive knowledge of training methodologies including analysis, instructional design, delivery, and evaluation.
  • Proven ability to manage projects from inception to completion.
  • Strong skills in planning and facilitating meetings.
  • Excellent strategic, conceptual, and analytical thinking abilities, coupled with effective decision-making skills.
  • High adaptability and flexibility, capable of managing deadlines, ambiguity, and change.
  • Advanced training, presentation, and written communication skills.
  • Ability to provide expert guidance on complex issues to non-specialists and communicate effectively with senior management.
  • Strong collaborative skills to foster cooperation while coordinating diverse activities within a team environment.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Qualifications
REQUIRED QUALIFICATIONS
To be successful in this role, candidates must meet the essential duties satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required.
EDUCATION AND EXPERIENCE
Bachelor's degree from an accredited institution; or three to five years of relevant experience and/or training; or an equivalent combination of education and experience.
TRAVEL REQUIREMENTS
This position requires 50-75% travel.
Language Proficiency
Ability to read, analyze, and interpret business documents, professional journals, and technical procedures. Proficient in writing reports, business correspondence, and procedural manuals. Capable of effectively presenting information and responding to inquiries from groups of managers, clients, and the general public. Strong written and verbal communication skills are essential.
Mathematical Proficiency
Ability to calculate figures and amounts such as discounts, ratios, and percentages. Proficient in applying basic algebra concepts.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Capable of interpreting a variety of technical instructions and solving practical problems.
Computer Skills
Proficient in Microsoft Word, Excel, and PowerPoint.
CERTIFICATIONS, LICENSES, REGISTRATIONS
No certifications required.
PHYSICAL DEMANDS
The physical demands described here are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
While performing the duties of this job, the employee is required to stand, walk, and communicate effectively. The employee may occasionally sit, use hands for tasks, reach with hands and arms, and perform physical activities such as climbing or balancing. The employee must be able to lift and/or move up to 100 pounds regularly. Specific vision abilities required include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are typical for this role. Reasonable accommodations may be made for individuals with disabilities.
The noise level in the work environment is generally moderate.
About Us
About Pella Corporation
Pella Corporation is recognized as the leading national brand for windows and doors, preferred by homeowners nationwide. Established in 1925, Pella offers a wide range of products sold and installed through various channels. As a privately owned company, we operate 20 manufacturing locations and employ over 10,000 team members across the U.S. and Canada. Pella has been consistently acknowledged as a top workplace by various publications, and we have received numerous awards for our innovation and design. At Pella, we value creativity, continuous learning, and results-driven performance. We empower our team members to pursue their passions and offer opportunities for professional growth and development.

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