Assistant Store Manager

5 days ago

St Petersburg, Florida, United States Community Choice Financial Family of Brands Full time
Job Description

Overview:

As a Customer Service Leader - Store Operations, you will utilize your exceptional customer service and leadership skills to deliver a world-class experience for our customers. Working closely with the Store Manager, you will develop your leadership abilities in real-time, coaching our Customer Service Representatives and playing a key role in driving team results. In return, we will provide you with an ongoing comprehensive training and development program to help you excel in your career.

Responsibilities:

  • Provide an exceptional customer experience throughout the full cycle of the loan process by educating consumers and making recommendations based on their financial needs.
  • Oversee account management, including collection calls and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts.
  • Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Maximize customers' success by offering ancillary products that fit their needs.
  • Provide support, coaching, and development to Customer Service Representatives in order to improve the team's potential.
  • Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
  • Engage in ongoing training and remain updated on our evolving products and processes.
  • Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
  • Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications:

  • High School Diploma or equivalent required
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Minimum one year experience in customer service, sales, or retail
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills:

  • Associate degree or higher
  • Bilingual English/Spanish is a plus and may be required for certain locations
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

What We Offer:

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment

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