Service Delivery Leader

4 weeks ago


Atlanta, Georgia, United States Palo Alto Networks Full time
Job Description

Palo Alto Networks is seeking a highly skilled Service Delivery Leader to manage the services engagement for our most strategic customers. As a key member of our team, you will be responsible for delivering value to our customers by driving adoption and consumption of our Security platform.

The ideal candidate will have a strong background in customer-facing roles, with experience in managing high-touch, high-visibility services engagements. You will be working closely with customer CISOs, CIOs, CTOs, and leaders from security teams in Network, Cloud, and Security Operations Centers.

Key Responsibilities:

  • Account Management: Manage account ownership and relationship management for Palo Alto Networks' largest customers.
  • Delivery Execution & Technical Delivery: Maintain executive relationships and act as an escalation point within the engagement, ensuring tight stakeholder alignment and delivering high client satisfaction.
  • Opportunity Management: Partner with Sales Teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.

Requirements:

  • 10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements.
  • Experience leading teams to deliver large technology programs to strategic customers with expertise in delivering in 2+ of the following areas: Network Security, Cloud Security, Product Development, or Security Operations.
  • Experience managing services and/or delivery projects, with a proven track record of delivering projects within defined timelines under high pressure.
  • Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams.

What We Offer:

  • A competitive compensation package, including a base salary and bonus.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.

Palo Alto Networks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [insert contact information].



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