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Senior Operations Representative
2 months ago
About the Role
We are seeking a highly skilled and experienced Senior Operations Representative to join our team at First Entertainment Credit Union. As a key member of our Operations team, you will be responsible for ensuring the efficient and effective processing of all work related to ACH processing, while maintaining the highest level of accuracy and customer service.
Key Responsibilities
- Review and process daily ACH exception files, A2A files, cancellations, and ACH Zelle returns.
- Review and process written statements of unauthorized debits and ACH stop payments.
- Process NOCs and death notices.
- Review IAT Verafin alerts.
- Create accurate analysis reports as delegated and update OPS monthly KPIs.
- Collaborate with internal stakeholders within the Operations Team, providing support in all departmental areas as needed.
- Ensure compliance with all relevant rules, regulations, and internal policies.
- Adhere to established SLAs for escalation items via internal communication channels.
- Support the maintenance of departmental job aids and escalate opportunities for improvement to leadership.
- Assist in process improvements by developing procedure enhancements to boost effectiveness and efficiency.
Requirements
- Bachelor's degree in finance, accounting, or a related field preferred.
- Prior experience in banking, financial services, or a similar industry preferred.
- Strong attention to detail and accuracy in data entry and transaction processing.
- Excellent communication and interpersonal skills.
About Us
First Entertainment Credit Union is a leading financial institution serving the entertainment industry and its supporters. We are committed to providing exceptional service and support to our members and employees. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
", "benefits": "We offer a comprehensive benefits package, including:
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, sick time, holidays, volunteer time off, paid parental leave, and more.
- Robust learning and development programs to support personal and professional growth.
- Tuition and education reimbursement program up to $5,250 annually.
- Commitment to DEIB and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model.
- Meaningful wellness programs through CALM subscription and employer-paid EAP as well as fitness reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross-functional events throughout the year, and more.
We are a diverse and inclusive workplace culture, committed to building a high trust, high performance, and workplace of choice culture while growing our business. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being.
", "location": "We are a remote-friendly organization, and this role can be based in Colorado, Florida, Georgia, Idaho, Nevada, New Mexico, Ohio, Texas, or Washington.
", "contact": "Please contact our People Operations team at [insert email address] for more information or to apply.
", "lang_code": "en-US"}