Network Technician Intern
2 days ago
Dairyland Power Cooperative is seeking a motivated and detail-oriented Network Technician Intern to join our team. As a Network Technician Intern, you will provide entry-level technical support for networks and network devices under general supervision.
Key Responsibilities:- Provide customer service and support for network and technology-related questions and concerns.
- Answer telephone calls and emails, providing networking assistance.
- Understand the jobs and responsibilities of all Information Services employees, to provide additional assistance for questions and concerns outside the scope of the Infrastructure requirements.
- Acquire knowledge of the networks and network devices supported, as well as working knowledge of additional products and infrastructure to provide technical support and information to necessary parties.
- Regularly assist the network and infrastructure teams with analysis and resolution of hardware, network, and other problems of entry-level complexity; refer problems of higher complexity to personnel possessing an advanced level of technical expertise.
- May be involved in product testing, evaluation, and recommendation of applications/hardware to determine applicability to existing and future user needs, as well as in defining and resolving technical problems of entry-level complexity.
- Responsible for assisting other network and infrastructure staff in collection and dissemination of information such as new products, product updates, etc.
- Current student in a Computer Science-related field who is working towards an associate degree or higher.
- Grade Point Average of 3.0 or higher.
- Demonstrated ability to organize and follow-through on customer service requests.
- General working knowledge of network and infrastructure devices, theory, and protocols are required.
- Health & disability benefits (medical, dental, vision, short & long-term disability)
- Life insurance
- Generous 401(k) and Pension Plans
- Paid Time Off
- Robust Wellness Program
- New Flexible Work Program
- Tuition Reimbursement
Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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