Retail Customer Service Associate

3 weeks ago


Arvada, Colorado, United States FedEx Office and Print Services Full time
Job Title: Retail Customer Service Associate

At FedEx Office and Print Services, we are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
  • Order Taking: Take complex customer orders, using our order systems, and provide accurate pricing information.
  • Equipment Operation: Operate and maintain a wide variety of equipment, including printing, binding, and other related equipment.
  • Store Maintenance: Maintain a safe, clean, and orderly retail store, including stocking materials, managing the production queue, and completing assigned tasks.
Requirements:
  • Education: High school diploma or equivalent education.
  • Experience: 6+ months of specialized experience in a retail or customer service environment.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and ability to maintain attention and concentration for extended periods of time.

We offer a competitive hourly rate of $20.30 and a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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