Technical Support Specialist

2 weeks ago


Roswell, Georgia, United States WebOps, LLC Full time
Job Title: Technical Customer Service Representative

WebOps, LLC is seeking a highly skilled Technical Customer Service Representative to join our team. As a Technical Customer Service Representative, you will be responsible for providing technical support to our clients and customers, ensuring that their technical requests and support issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to clients and customers via phone, email, and chat
  • Troubleshoot and resolve technical issues with our applications and data
  • Collaborate with internal departments to resolve technical issues
  • Document and track customer interactions and issues
  • Communicate with customers to resolve complaints and issues
  • Stay up-to-date with product knowledge and technical skills

Requirements:

  • Degree in Computer Science or related field, or equivalent work experience
  • Experience with SQL, programming languages, and Microsoft Office Suite
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary based on experience and education
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

About WebOps, LLC:

WebOps, LLC is a global leader in digital healthcare solutions, providing software solutions to medical device manufacturers, third-party logistics providers, medical and dental schools, and healthcare facilities. We are committed to delivering exceptional customer service and support to our clients and customers.



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