Technical Support Specialist
2 weeks ago
WebOps, LLC is seeking a highly skilled Technical Customer Service Representative to join our team. As a Technical Customer Service Representative, you will be responsible for providing technical support to our clients and customers, ensuring that their technical requests and support issues are resolved in a timely and professional manner.
Key Responsibilities:
- Provide technical support to clients and customers via phone, email, and chat
- Troubleshoot and resolve technical issues with our applications and data
- Collaborate with internal departments to resolve technical issues
- Document and track customer interactions and issues
- Communicate with customers to resolve complaints and issues
- Stay up-to-date with product knowledge and technical skills
Requirements:
- Degree in Computer Science or related field, or equivalent work experience
- Experience with SQL, programming languages, and Microsoft Office Suite
- Excellent communication, problem-solving, and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary based on experience and education
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About WebOps, LLC:
WebOps, LLC is a global leader in digital healthcare solutions, providing software solutions to medical device manufacturers, third-party logistics providers, medical and dental schools, and healthcare facilities. We are committed to delivering exceptional customer service and support to our clients and customers.
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