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Customer Service Representative

2 months ago

Wayne, New Jersey, United States Myrepublicbank Full time
{"Job Title": "Senior Customer Service Associate", "Job Description": "

**Deliver Exceptional Customer Experiences**

As a Senior Customer Service Associate at Myrepublicbank, you will be responsible for providing top-notch customer service to our valued clients. Your primary goal will be to ensure that every customer interaction is positive and memorable.

**Key Responsibilities:**

  • Deliver fantastic customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Become a leader in account knowledge and opening needs, providing expert advice to customers on our banking products and services.
  • Be a Consumer Lending champion, educating customers on the benefits of our lending products and ensuring they understand their options.
  • Conduct routine bank teller transactions, maintaining accuracy and attention to detail.
  • Become a banking product expert, advising customers on how to enhance their financial lives through our products and services.
  • Learn the importance of regulatory compliance through easy, online learning, ensuring you stay up-to-date on industry regulations.
  • Learn and perform other operational duties within the store, adapting to changing business needs.

**Requirements:**

  • High School diploma / GED.
  • Prior customer service or cash handling experience is helpful but not required.
  • You must enjoy providing excellent customer service and have strong communications and interpersonal skills.
  • You should possess an aptitude for numbers and good basic computer skills.
  • You like being accurate and paying attention to details, prioritizing tasks to stay organized.
  • You appreciate the importance of maintaining confidential customer and bank information in a responsible and secure manner.

**What We Offer:**

  • Competitive pay.
  • Flexible scheduling.
  • Great career path.
  • Great benefits package.
  • $5,000 tuition reimbursement (eligibility criteria applies).

**Equal Opportunity Employer:** Myrepublicbank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

"}