Restaurant Operations Manager

3 weeks ago

Commerce, California, United States Wingstop - FWS Full time

Restaurant Operations Manager Job Summary

The General Manager is responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of house team. The ideal candidate has demonstrated restaurant leadership experience and a passion for growing the business and developing their team.

Key Responsibilities:

  • Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
  • Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
  • Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity.
  • Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
  • Communicate in a timely and effective manner with District Manager about operational and human resources issues.
  • Perform regular restaurant inspections to ensure team and restaurant is meeting standards.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Tracks inventory and ensures accurate record keeping.
  • Identifies and resolves issues with food preparation. Helps team handle customer service issues with grace, courtesy, and with the goal of cultivating happy, returning customers.
  • Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
  • Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.
  • Meet restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation.
  • Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
  • Use Company provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Requirements:

  • Minimum of 2 years of previous food service or restaurant supervisory experience.
  • Food Handler Certification required. Can be obtained during onboarding training.
  • Experience using a computer and register (POS) system.
  • Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.
  • Spanish Speaking a plus.

Benefits:

  • Assuming all eligibility factors are met, you will be eligible for company benefits such as:
  • Medical/Rx, dental, and vision insurance packages for full-time employees.
  • Life Insurance-$25k company provided with election of health benefits.
  • 401k- 4% match, 100%, at 90-days.
  • PTO.
  • Cell phone reimbursement.

Hourly job | Compensation Range:

$22.00-$30.00 per hour. Yearly total compensation of $65K-$85K (DOE and Location) to include base hourly rate, quarterly bonus, health benefits, sick time, vacation time, 401k, free meals.

Wingstop - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.

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