Customer Experience Ambassador

7 days ago


Chantilly, Virginia, United States Marriott International, Inc Full time

About Marriott International

Marriott International is a global hospitality leader with a portfolio of 30 brands and over 7,000 properties in more than 131 countries. Our mission is to deliver exceptional guest experiences while driving business growth and profitability.

About the Role

This role offers a unique opportunity to join our team as a Customer Experience Ambassador at Marriott International's Westfields Marriott Washington Dulles property. As a Guest Services Liaison, you will be responsible for delivering memorable and personalized experiences to our guests, ensuring their stay with us is nothing short of exceptional.

Responsibilities

  • Process operational needs and address guest requests: You will take the initiative to understand guest preferences and tailor your services accordingly, ensuring that every interaction is positive and meaningful.
  • Complete reports and maintain records: Accurate and timely reporting is crucial in this role, and you will be responsible for maintaining up-to-date records of guest interactions and service delivery.
  • Share knowledge of local area: As a knowledgeable ambassador, you will be expected to share insights about local attractions, events, and recommendations with our guests, enhancing their overall experience.
  • Maintain a safe and secure work environment: Safety and security are top priorities, and you will be responsible for adhering to company policies and procedures to ensure a safe working environment.

Requirements

  • High school diploma or equivalent: A high school diploma or GED equivalent is required for this role.
  • No prior work experience necessary: While prior work experience is not required, we encourage applicants who have some experience in customer-facing roles.
  • No supervisory experience necessary: This role does not require any supervisory experience, but we welcome applicants who have leadership potential.
  • No specific licenses or certifications: There are no specific licenses or certifications required for this role.

Compensation and Benefits

We offer competitive compensation packages, including an estimated salary range of $45,000 - $60,000 per year, based on location and experience. In addition to a comprehensive benefits package, we also provide opportunities for career growth and development within Marriott International.



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