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Client Support Specialist

1 month ago

Aurora, Colorado, United States Globe Life AIL - Demetrios Danilis Full time
About Globe Life AIL - Demetrios Danilis

We are a leader in providing insurance protection to working-class families. Our focus is to offer outstanding service, ensuring our clients feel secure and supported at every step. If you love solving problems, connecting with people, and making a real impact, we want you to be part of our team.

The Role:

As a Client Support Specialist, you'll be a friendly problem-solver, ready to help clients navigate their insurance needs with ease. You'll handle questions, provide top-notch service, and be the go-to person for client inquiries. Every interaction is a chance to turn a customer's day around, and you'll do it with a smile.

Key Responsibilities:

  • Engage with clients via phone, email, or chat to answer questions, resolve concerns, and make them feel valued.
  • Personalize the client experience by listening to their needs and tailoring solutions to meet them.
  • Educate clients about their policies and help them maximize the benefits.
  • Problem-solve on the fly, ensuring that every challenge has a quick and efficient resolution.
  • Collaborate with internal teams to deliver the best service possible.
  • Build relationships with clients, ensuring they feel supported from day one.

What We're Looking For:

  • A people person who loves talking to and helping others.
  • A great communicator who can make someone feel heard and understood.
  • An empathetic and patient individual who listens with care.
  • Someone who is quick on their feet and can solve problems with confidence and creativity.
  • A team-oriented person who loves working with others to make sure clients get the best experience.

Why You'll Love It Here:

  • A fun and energetic environment where work should be both challenging and fun.
  • Flexible work options, including remote schedules, so you can work at the comfort of your home.
  • Career growth opportunities, invested in your success, and provide opportunities for learning and development.
  • A competitive commission-based salary and perks, including solid performance incentives, health and wellness benefits, and more.

Apply Today by sending your resume and a short cover letter sharing why you're excited to become part of our team.