Call Center Agent Specialist

3 weeks ago


Blue River, Wisconsin, United States Conduent State & Local Solutions, Inc Full time
About the Role

The Customer Care Associate will be responsible for addressing and researching customer inquiries, providing accurate information, and ensuring the quality and integrity of calls.

Key responsibilities include responding to telephone inquiries, answering questions on various issues, resetting Personal identification of callers unable to self-serve in the Interactive Voice Response system, gathering information, researching/resolving inquiries, and documenting customer calls.

Able to read and interpret documents on file, retain a large amount of information, and communicate professionally with customers.

  • Inbound Call Center
  • Answers questions on various issues
  • Resets Personal identification of callers
  • Gathers information, research/resolves inquiries, and appropriately documents customer calls
  • Ability to read and interpret documents on file
  • Understand and retain a large amount of information
  • Associate should have the skills to answer and respond professionally to escalate calls, should they arise


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