Phone Support Associate

4 days ago


Blue River, Wisconsin, United States Conduent State & Local Solutions, Inc Full time
About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child Support and the services it provides via inbound calls.

You will address and research customer inquiries, provide appropriate and accurate information, and ensure the quality and integrity of the call.

  • Inbound Call Center: The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines.
  • Answers questions on various issues such as child support payments history and account histories.
  • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
  • Gathers information, research/resolves inquiries, and appropriately documents customer calls.

Please note that a typing survey/assessment is required, and you should complete it after submitting your application.



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