Night Auditor

Job Summary

The Night Auditor is responsible for balancing room, restaurant, and conference space and bar daily work. This includes posting and balancing charges, sending settlements in a timely and efficient manner, and maintaining files and resetting systems for operations of the next day.

Key Responsibilities

• Check guests in and out of rooms.
• Prepare daily restaurant revenue report data by auditing Micros tapes/journals to breakdown revenue, covers, and servers fees, tips paid out, and settlements by tape and cashier.
• Run audit reports/journals from the Front office mainframe, the Micros computer, and Credit Card system.
• Make corrections and adjustments and handle all computer problems that might occur throughout shift.
• Input on the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger summary and Daily restaurant summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Front Office Manager and Night Manager based upon department needs.
• Greet and welcome guests, respond to guest requests and needs, and answer any questions, providing accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency and/or heavy hotel activity.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Answer guest questions regarding area or hotel, outlet information, and services.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Represent the hotel with professionalism and decorum.
• Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
• Attend all scheduled mandatory Guest Services Department meetings, trainings, and hotel meetings.
• Perform all other related duties and special projects as requested and/or assigned.

Requirements

• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Excellent interpersonal, listening, and communication skills to include the ability to read, write, speak, and understand the English Language.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• Ability to stand and move throughout the front office continuously to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to access and accurately input information using a moderately complex computer.
• Must have excellent telephone etiquette skills.
• Must be able to represent the company in a professional, well-groomed, and courteous manner.
• High school diploma or equivalent required, prior hospitality experience preferred.
• Cash handling experience preferred.
• Attention to detail.
• Ability to produce high-quality accurate work consistently and on time.
• Balance work daily totals of hotel.
• Microsoft Office Experience, Excel is highly preferred.