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Senior BizOps Engineer
2 months ago
We are seeking a highly skilled Senior BizOps Engineer to join our Disputes BizOps team. As a key member of our team, you will play a critical role in ensuring the reliability and performance of our platform.
Key Responsibilities- Engage in the entire lifecycle of services, from inception and design to deployment, operation, and refinement.
- Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns.
- Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
- Practice sustainable incident response and blameless postmortems.
- Take a holistic approach to problem solving, connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover.
- BS degree in Computer Science or related technical field involving coding, or equivalent practical experience.
- Experience in a financial environment preferred.
- Analytical/problem solving and planning skills.
- The ability to organize, multi-task, and prioritize work based on current business needs.
- Possess strong communication skills - both verbal and written.
- Strong relationship skills, collaborative skills, and customer service skills.
- 1-3 years of experience in UNIX, scripting, Oracle, SQL skills.
- Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
- Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl, or Ruby.
- Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We are committed to creating a workplace that is inclusive and respectful of all employees. If you require accommodations or assistance to complete the online application process or during the recruitment process, please contact us.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
