Senior Bizops Engineer

3 weeks ago

O'Fallon, Missouri, United States MasterCard Full time
Job Title: Senior Bizops Engineer

Job Summary:

We are seeking a highly skilled Senior Bizops Engineer to join our team at Mastercard. As a key member of our Business Operations team, you will be responsible for leading the DevOps transformation through tooling and advocating for change and standards throughout the development, quality, release, and product organizations.

Responsibilities:

* Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
* Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
* Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.
* Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
* Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
* Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
* Practice sustainable incident response and blameless postmortems.
* Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
* Work with a global team spread across tech hubs in multiple geographies and time zones.
* Share knowledge and mentor junior resources.

Qualifications:

* BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
* Experience with algorithms, data structures, scripting, pipeline management, and software design.
* Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
* Ability to help debug and optimize code and automate routine tasks.
* We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
* Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl, or Ruby.
* Experience with Linux operating system.
* Hands-on experience in writing PL/SQL statements.
* Interest in analyzing and troubleshooting large-scale distributed systems.
* Experience in industry standard CI/CD tools like Git/Bit Bucket, Jenkins, Maven, Artifactory, and Chef.

About Mastercard:

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Security Responsibility:

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach;
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Benefits:

Mastercard benefits for full-time (and certain part-time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits, and many more.

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