Customer Relations Specialist

2 days ago


CastletononHudson, New York, United States Orkin Full time
Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Specialist. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Schedule and confirm service appointments with customers
  • Utilize our proprietary software to track routes and optimize schedules
  • Apply problem-solving skills to resolve customer issues and concerns
  • Monitor and update customer databases with accurate information
  • Participate in quality assurance processes to ensure high-quality service
What We Offer
  • A competitive hourly rate of $18.00 to $20.00
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts and tuition reimbursement
Requirements
  • High school diploma or equivalent required
  • Previous experience in customer service or sales preferred
  • Excellent interpersonal and communication skills
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to work Monday through Friday with some Saturdays
Work Environment

Candidates must be able to safely perform the job duties with or without accommodations. This includes being comfortable sitting at a desk and working with a computer, keyboard, and other office equipment for extended periods of time.



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