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Customer Service Representative

2 months ago

Columbus, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Summary

The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time.

Key Responsibilities
  • Member Engagement
    • Greet members, prospective members and guests by providing exceptional customer service
    • Handle all front desk related activities not limited to:
      • Answer calls in a friendly manner and assist callers with a variety of questions.
      • Check ID and Member barcodes into the system
      • New member sign-up
      • Take prospective members on a tour of the club
    • Facilitate needed updates to members accounts
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
  • Club Maintenance
    • Assist in maintaining the neatness and cleanliness of the club
    • Assist in monitoring for safety of persons and cleanliness in the club
    • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
    • Stock locker rooms with proper supplies/paper products.
    • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
    • Follow Lost and Found Policy and turn in lost member property to the Club Manager immediately.
  • Qualifications
    • Customer service background preferred
    • Basic computer proficiency
    • A passion for fitness and health
    • Upbeat and positive attitude at all times
    • Punctuality and reliability is a must
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
    • Strong listener with the ability to empathize and problem solve
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language
    • High School diploma/GED equivalent preferred
    • Must be 18 years of age or older
    Physical Demands
    • Continual standing and walking during shift
    • Continual talking in person with members and answering incoming membership calls
    • Must be able to occasionally lift up to 50 lbs
    • Will dilute and clean with chemicals during shift
    • Clean and sanitize equipment and often used surfaces in the club
    • Monitor club and assist members throughout entirety of shift