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Lead SaaS Techno-Functional Analyst

2 months ago

Dover, Delaware, United States Oracle Full time
Job Title: Lead SaaS Techno-Functional Analyst

Oracle is seeking a highly skilled Lead SaaS Techno-Functional Analyst to join our team. As a key member of our Customer Success Services organization, you will be responsible for providing technical support and business solutions to our customers.

Key Responsibilities:
  • Provide leadership and expertise in the development of new products and services
  • Operate at the innovation of technology, frequently developing new solutions
  • Collaborate with internal teams to resolve customer inquiries and issues
  • Develop and implement automated technology and instrumentation to diagnose and resolve customer issues
Requirements:
  • 12+ years of experience with CX solutions and 3+ years with Oracle Cloud CX implementations/support
  • Bachelor's degree or equivalent experience
  • Proven professional and technical experience with an understanding of Applications at a functional and technical level (preferably Oracle)
What We Offer:
  • Competitive salary range: $44.95 to $95.91 per hour; $93,500 to $199,500 per annum
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Flexible vacation and paid time off
  • Paid sick leave and parental leave
  • Employee Stock Purchase Plan and financial planning services

Oracle is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace that promotes diverse insights and perspectives.