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Field Service Technician Specialist

1 month ago

Irving, Texas, United States Canon Solutions America, Inc. Full time
About the Role:

Are you passionate about delivering exceptional customer service and technical expertise? Canon Solutions America, Inc. is seeking a skilled Field Service Technician to join our team

We're looking for an individual who can provide top-notch maintenance and repair services for our customers, ensuring they receive the highest level of support possible. As a Field Service Technician, you will be responsible for troubleshooting and resolving technical issues, maintaining accurate records, and providing excellent customer communication.

In this role, you will have the opportunity to work with cutting-edge technology, develop your technical skills, and contribute to the success of our company. If you are a motivated and detail-oriented individual with a passion for technical problem-solving, we encourage you to apply

Your Key Responsibilities:
  • Perform routine maintenance and repairs on equipment to ensure optimal performance
  • Conduct thorough troubleshooting and diagnostic tests to identify root causes of technical issues
  • Maintain accurate and up-to-date records of service activities, including documentation and reports
  • Provide exceptional customer service and communication, ensuring high levels of satisfaction and loyalty
  • Stay up-to-date with new technologies and industry developments through ongoing training and professional development


About You:

To succeed in this role, you will need to possess a strong technical foundation, excellent problem-solving skills, and excellent communication abilities. We are looking for an individual with a High School diploma or equivalent experience, a basic understanding of internet environments, and the ability to complete the 120-day introductory period and PDIF (Printing and Digital Imaging Foundations) new-hire class. Additionally, you must have a valid driver's license and acceptable driving record, as well as the ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

What We Offer:

At Canon Solutions America, Inc., we offer a competitive compensation package, including a salary range of $55,000 - $70,000 per year, based on experience, plus benefits such as medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more A comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We are an equal opportunities employer and welcome applications from all qualified candidates. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.