Patient Care Coordinator

2 weeks ago

San Antonio, Texas, United States Texas Transplant Physician Group Full time

Job Overview

Introduction

Join Texas Transplant Physician Group, where our commitment to community service is reflected in the over 156,000 hours our colleagues volunteered last year. As a Call Center Agent, you will play a vital role in an organization dedicated to making a difference.

Benefits

We offer a comprehensive rewards package that prioritizes the health, career, and retirement of our team members. Our benefits include:

  • Extensive medical coverage with minimal costs for essential services, including prescription drugs and behavioral health support.
  • Options for dental and vision care, life and disability insurance, flexible spending accounts, and various supplemental health plans.
  • Access to free counseling services and resources aimed at emotional, physical, and financial wellness.
  • A 401(k) plan with a generous company match.
  • Employee Stock Purchase Plan with discounts on company stock.
  • Support for family planning and adoption services.
  • Referral services for various personal needs, including childcare and home repairs.
  • Consumer discounts and financial assistance for education and retirement planning.
  • A recognition program for outstanding colleagues.
  • Paid time off and leave options for family and personal needs.
  • Health Assistance Fund providing free coverage based on income.

Note: Benefits eligibility may vary by location.

Are you ready to unlock your potential with a leading healthcare provider focused on the growth and development of its employees? Join our team at Texas Transplant Physician Group, where we equip you with the necessary tools and resources to thrive.

Position Summary and Qualifications

Call Center Agent

We are looking for a Call Center Agent who will provide essential clerical support to ensure that all patients receive exceptional and efficient care. Our team is dedicated to patient satisfaction, and we seek an enthusiastic individual who shares our commitment.

Key Responsibilities:

  • Manage the reception area, answer incoming calls, and interact with patients and healthcare providers.
  • Schedule, modify, and cancel patient appointments as needed.
  • Check in patients and accurately document their registration details.
  • Verify insurance information and patient demographics.
  • Maintain and organize medical records.
  • Perform copying and faxing tasks.
  • Collect payments and manage financial transactions.
  • Input charges and payments into the system, ensuring daily reconciliation.
  • Adhere to the organization's Code of Conduct and Mission Statement.
  • Perform additional duties as required.

Experience: While less than one year of experience is required, one to three years is preferred.

Skills and Abilities:

  • Familiarity with standard office equipment, including copiers and computers.
  • Strong interpersonal skills and customer service aptitude.
  • Ability to manage multiple tasks efficiently with minimal supervision.
  • Proficient in following written and verbal instructions.
  • Excellent organizational and communication skills.
  • Commitment to maintaining confidentiality of patient and employee information.

Texas Transplant Physician Group is a leader in physician employment and healthcare operations, supporting over 1,300 practices and numerous urgent care centers. We are dedicated to enhancing patient-centered healthcare and are proud to be recognized for our ethical practices and commitment to community service.

We are an equal opportunity employer and value diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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