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Spa Operations Lead

2 months ago

West Bloomfield Township, Michigan, United States Bloomfield Wax and Skin Care Center Full time

Bloomfield Wax and Skin Care Center is seeking a dedicated and experienced Spa Operations Lead to oversee the daily operations of our luxurious spa.

As the Spa Operations Lead, you will play a vital role in ensuring exceptional customer service, driving revenue growth, and maintaining a positive and productive work environment. Your leadership skills, attention to detail, and passion for the spa industry will be instrumental in the success of our team.

Responsibilities
  • Lead and Motivate: Guide and inspire a team of talented estheticians, providing mentorship, training, and support to foster a collaborative and high-performing culture.
  • Operational Excellence: Oversee all aspects of spa operations, including scheduling, inventory management, customer service, and financial performance. Implement strategies to optimize efficiency and maximize profitability.
  • Customer Satisfaction: Create a welcoming and relaxing atmosphere for our guests. Ensure that every interaction exceeds expectations and fosters customer loyalty.
  • Marketing and Growth: Develop and implement marketing initiatives to promote spa services, attract new clients, and retain existing ones. Analyze market trends and adapt strategies accordingly.
  • Financial Management: Monitor financial performance, track expenses, and manage budgets effectively. Identify opportunities for cost savings and revenue enhancement.
Qualifications
  • Proven experience in spa management with a strong understanding of industry best practices.
  • Exceptional leadership skills with the ability to motivate and inspire a team.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong organizational and time management abilities.
  • Proficiency in spa software systems.