Financial Services Professional
5 days ago
Job Description
We are seeking a skilled Enterprise Customer Success Manager to join our team. The ideal candidate will have a strong background in Financial Services and experience working with Enterprise accounts in the US.
About the Company
Creatio is a leading provider of innovative software solutions. We offer a dynamic and supportive work environment that fosters growth and development.
Responsibilities
- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
- Maintain higher than industry average NPS score.
Requirements
- Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
- Experience working with CRM, BPM, LC/NC solutions will be a preference.
- English language skills and executive level communication.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
Benefits
- Award-winning product (a Leader in Gartner Quadrants) to be proud of.
- Remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
- Culture of genuine care, ownership, dedication, and high standards.
- Vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
- Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
- Competitive pay.
- Paid leave options for life-qualifying events, sicknesses, etc.
- Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.
Estimated Salary: $140,000 - $170,000 per year
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