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Area Operations Manager
2 months ago
Overview of the Area Operations Manager Position:
The Area Operations Manager plays a critical role in overseeing the performance of multiple clubs within a designated region. This position is focused on ensuring that club leaders receive the necessary training, motivation, and resources to achieve operational excellence and membership growth that align with corporate objectives.
The Area Operations Manager maintains a comprehensive understanding of each club's performance, sets ambitious expectations for club leaders, and swiftly addresses any performance challenges that arise.
The Area Operations Manager is dedicated to providing an exceptional Member Experience at all times.Club Engagement Requirements:
Regularly visit clubs five days a week, including unannounced visits during evenings and weekends.
Administrative Days:
Designated office day on the first Tuesday of each month.
Training and Support Engagement:
Conduct one comprehensive training visit each month with senior club management.
Key Responsibilities of the Area Operations Manager include:
Reporting and Performance Analysis:
Conduct daily reviews of performance metrics and reports from the finance team.
Track relevant sales statistics through daily and weekly analysis.
Review payroll submissions and ensure accuracy.
Approve supply and refund requests.
Expense Management:
Monitor controllable expenses such as payroll, supplies, and inventory in collaboration with the Regional Director.
Staff Development and Training:
Facilitate training for new club leaders and provide ongoing development opportunities.
Identify high-potential team members for future leadership roles.
Support club leaders in evaluating staff performance.
Provide training to club staff when performance issues are identified.
Ensure all leaders utilize training resources effectively.
Operational Oversight:
Meet weekly with the Regional Director to discuss action plans.
Conduct formal evaluations of each club on a monthly basis.
Perform regular visits to all clubs using established best practices.
Organize monthly meetings with club leaders in the region.
Update administrative processes as staffing changes occur.
Sales Leadership:
Set and communicate sales targets and objectives with the team.
Assist in developing annual sales forecasts.
Assess club sales performance and address any underperformance.
Qualifications:
Demonstrated management and leadership experience.
Highly organized with the ability to manage multiple priorities.
Excellent interpersonal and communication skills.
Competitive nature with a strong desire to succeed.
Proficient in Microsoft Office applications.
Performance Metrics:
Accuracy of reporting and timely completion of action items.
Club Performance Evaluation:
Based on established key performance indicators (KPIs).
Core Competencies:
Effective communication skills.
Ability to build strong relationships.
Commitment to continuous learning and improvement.
Championing organizational values.
Additional Benefits of Joining Planet Fitness:
Monthly bonus incentives.
Comprehensive health and wellness benefits.
Paid time off for vacation, sick leave, and holidays.
Complimentary Black Card Membership.
401(k) retirement savings plan.
Employee discounts and perks.
Please note that certain benefits are subject to eligibility criteria based on hours worked.
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