Service Delivery Representative

5 days ago


New York, New York, United States Cogent Infotech Corporation Full time
About the Job

We're looking for a talented Service Delivery Representative to join our team in Long Island City, NY. As a Service Delivery Representative, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Responsibilities:

  • Answering customer calls and responding to emails in a timely manner.
  • Utilizing computer systems to research and resolve customer complaints.
  • Collaborating with internal teams to resolve complex customer issues.

Qualifications:

  • 1+ year of experience in customer-facing roles.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer:

Cogent offers a competitive salary ($45,000 - $55,000 per year), based on experience, plus benefits such as health insurance, 401(k) matching, and paid time off.



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