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Customer Service Representative

2 months ago

Crestwood Village, New Jersey, United States Radiant Enterprises Full time

**About Radiant Enterprises**

We are a leading company in the energy industry, dedicated to providing exceptional customer service to our clients. As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the best possible experience.

**Your Benefits**

  • **Competitive Salary**: A fair and performance-based salary that reflects your hard work and dedication.
  • **1000€ Bonus**: A one-time bonus for customer service professionals with a minimum of 12 months of experience in call centers.
  • **Secure Job**: A permanent employment opportunity in a full-time or part-time capacity, with a minimum of 20 hours per week.
  • **No Sales**: A customer-focused role with no sales targets or pressure.
  • **Easy Entry**: A professional and paid training program to help you succeed in your new role.
  • **Employee Discounts**: Exclusive discounts on events, online shops, travel portals, and more.
  • **Family-like Atmosphere**: A supportive and appreciative work environment with short decision-making processes.

**Your Tasks**

  • **Telephone Customer Service**: Handle customer inquiries and provide exceptional service to our clients.
  • **Commercial Customer Inquiries**: Respond to written and telephone inquiries regarding electricity and gas, including invoice and contract questions, tariff extensions, and more.
  • **Meter Reading and Data Correction**: Accurately read and correct customer data to ensure seamless service delivery.
  • **Customer Satisfaction**: Ensure our customers are satisfied with the service they receive.
  • **Conversation Follow-up**: Follow up on conversations to ensure customer needs are met.