Sales and Customer Experience Associate

2 weeks ago


Waco, Texas, United States Massage Envy Full time
About Us

Massage Envy is a leading provider of massage therapy and wellness services. Our mission is to make massage and skin care accessible to everyone, while creating a supportive community for our team members.

We're seeking a Sales and Customer Experience Associate to join our team, who will be responsible for promoting our services and products to clients, while providing exceptional customer service.

This is a full-time opportunity, with a competitive salary range of $45,000 - $55,000 per year, depending on experience.

About the Role

The Sales and Customer Experience Associate will play a key role in driving sales growth and client satisfaction. Key responsibilities include:

  • Providing outstanding customer service and helping clients feel valued and understood
  • Promoting Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Supporting clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Helping grow and retain a client base both in-person and through phone/email outreach

To be successful in this role, you'll need:

  • A high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • A supporter of total body care with a general knowledge of massage and skin care services


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