Dedicated Customer Experience Associate

2 weeks ago


Waco, Texas, United States Intelogix Corporation Full time

Overview: InteLogix Corporation is seeking a skilled and detail-oriented individual to join our team as a Dedicated Customer Experience Associate. This role involves serving as the primary point of contact for customers via phone, making outbound financial collection calls, and providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.

Responsibilities:

  • Serve as the primary point of contact for customers via phone
  • Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

Requirements: To succeed in this role, you must possess fluency in both English and Spanish, excellent communication skills, and the ability to remain engaged on the phone throughout your shift with minimal to no distractions. Additionally, you should have a high school diploma or equivalent and be at least 18 years old. The salary range for this position is $13.00 to $17.00 per hour, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, employee discounts, career advancement opportunities, and early access to earned wages via PayActiv.



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