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Optometric Care Specialist

4 weeks ago

Redondo Beach, California, United States EssilorLuxottica Full time

EssilorLuxottica Job Description

Job Title: Quality Advisor

Job Summary:

We are seeking a Quality Advisor to join our team at EssilorLuxottica. As a Quality Advisor, you will be responsible for ensuring all patients receive the highest quality Optometric care.

Key Responsibilities:

  • Deliver the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly linking the doctor and retail functions together.
  • Promptly answer the telephone in a friendly and courteous manner.
  • Identify special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
  • Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Place contact lens orders, process shipments and properly submit invoices for payment.
  • Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided guidelines.
  • Quickly respond to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Requirements:

  • Maintenance and disinfection of contact lens inventory.
  • Familiarity with cash register, computers and calculators.
  • Knowledge of office and store merchandise.

Benefits:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.