Optometric Care Specialist
1 week ago
EssilorLuxottica Job Description
Job Title: Quality Advisor
Job Summary:
We are seeking a Quality Advisor to join our team at EssilorLuxottica. As a Quality Advisor, you will be responsible for ensuring all patients receive the highest quality Optometric care.
Key Responsibilities:
- Deliver the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly linking the doctor and retail functions together.
- Promptly answer the telephone in a friendly and courteous manner.
- Identify special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
- Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Place contact lens orders, process shipments and properly submit invoices for payment.
- Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided guidelines.
- Quickly respond to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Requirements:
- Maintenance and disinfection of contact lens inventory.
- Familiarity with cash register, computers and calculators.
- Knowledge of office and store merchandise.
Benefits:
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica is an Equal Opportunity Employer.
We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.
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