International Air Import/Export Coordinator
3 days ago
**Job Summary**
Ottimo Resources, a leading freight forwarding and transportation company, is seeking a highly skilled Air Operations Specialist to join their team.
The Air Operations Specialist will be responsible for facilitating the shipment of cargo via air transport, providing excellent customer service, and ensuring seamless tracking, tracing, and routing of air import shipments.
**Key Responsibilities:**
- **Tracking and Tracing:** Monitor and track air import shipments from booking to delivery, ensuring timely and accurate updates to customers.
- **Customer Service:** Provide exceptional customer service via phone and email, responding to inquiries and resolving issues in a professional and courteous manner.
- **Data Entry:** Accurately enter data into the company's operating system, maintaining accurate records and reports.
- **AES Filing:** File necessary documents and information in the Automated Export System (AES) to ensure compliance with regulations.
- **Invoice Processing:** Process and manage invoices for air import shipments, ensuring timely and accurate payment.
- **Team Support:** Collaborate with the team to resolve shipment issues, manage pick-ups and deliveries, and provide support to customers and airlines.
- **Logistics and Distribution:** Stay up-to-date with air freight logistics and distribution procedures, ensuring compliance with documentation requirements.
- **Relationship Building:** Build and maintain strong relationships with customers, other offices, overseas agents, and service providers.
**Requirements:**
- **Education:** High School Diploma or equivalent.
- **Work Eligibility:** Eligible to work in the US and pass a TSA background check.
- **Experience:** Minimum of 2 years of international air import experience and 3 years of customer service experience.
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