Service Coordination Manager
3 weeks ago
We are seeking a skilled Service Coordination Manager to join our team at Amtec Enterprise in Naples, FL. As a key member of our customer service function, you will be responsible for coordinating with internal teams to ensure seamless delivery of customer services.
Job Summary:
- This is a full-time position with a competitive salary range of $30-$50 per hour, depending on experience.
- The ideal candidate will have 2-3 years of related experience in customer service or administrative roles, with a strong understanding of customer service administration policies and practices.
Key Responsibilities:
- Coordinate with internal teams to ensure seamless delivery of customer services, including order entry, shipping, and accounting.
- Develop and maintain accurate records of customer interactions, orders, and correspondence.
- Participate in continuous improvement activities, recommending cost reduction suggestions and ways to improve service quality.
- Monitor delivery status and provide status reports to customers, gathering data and researching outstanding shipments as needed.
Requirements:
- Bachelor's degree in a related field (e.g., business administration, marketing) required.
- Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
What We Offer:
- A dynamic work environment with opportunities for growth and professional development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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