Sales and Support Liaison

3 weeks ago


Nashville, Tennessee, United States Coolray Heating and Cooling Tennessee Full time
Job Description

As a Customer Service Representative at Coolray Heating and Cooling Tennessee, you will play a critical role in interacting with customers, building relationships, and driving sales. This is an exciting opportunity to join our team and contribute to our success.

About the Role

This position requires a high level of customer service skills, as well as basic computer proficiency and the ability to work independently. If you are a motivated individual with excellent communication skills, we encourage you to apply.

Key Responsibilities
  • Engage customers in conversations about their home service needs
  • Explain features and benefits of our products and services
  • Schedule appointments for our Sales Consultants
  • Build rapport and relationships with the store's leadership team
  • Attend required monthly meetings and trainings
Requirements
  • High School Diploma or GED preferred
  • 1-year customer service experience
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Must be fluent in reading, writing, and speaking English and able to sit for long periods
  • Must be able to work evenings and weekends when needed
Compensation and Benefits
  • $20-$24/Hr salary
  • Paid Time Off (PTO)
  • Health, Vision, and Dental insurance
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term, and Long-Term Disability
  • Monthly Bonus Programs
  • Special Program Options: FSA, EAP, Legal Services, and Identity Theft


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