Phlebotomist Group Lead

3 weeks ago


Faribault, Minnesota, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled and experienced Phlebotomist Group Lead to join our team at Quest Diagnostics. As a key member of our Patient Service Center team, you will be responsible for leading a team of phlebotomists and ensuring the smooth operation of our laboratory services.

Responsibilities
  • Lead a team of phlebotomists to collect blood samples from patients in a variety of settings, including patient service centers, hospitals, and clinics.
  • Ensure that all phlebotomy procedures are performed in accordance with established protocols and guidelines.
  • Develop and implement training programs to ensure that phlebotomists are equipped with the skills and knowledge necessary to perform their duties effectively.
  • Monitor and evaluate the performance of phlebotomists, providing feedback and coaching as needed to improve their skills and productivity.
  • Collaborate with other departments, such as laboratory and customer service, to ensure seamless communication and coordination of services.
  • Develop and implement processes to improve efficiency, productivity, and customer satisfaction.
  • Ensure compliance with all regulatory requirements, including OSHA and CLIA.
Requirements
  • Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
  • Keyboard/data entry experience.
  • Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
  • Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
  • Travel and flexible hours required to work multiple locations and cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
Preferred Qualifications
  • Medical training: medical assistant or paramedic training preferred.
  • Minimum 5 years in a Patient Service Center (PSC) / In-Office (IOP) environment preferred.
  • Customer service in a retail or service environment preferred.
Physical and Mental Requirements
  • Lift light to moderately heavy objects.
  • Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
  • Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
  • Position requires travel.
  • Extensive use of phone and PC.
  • Fine dexterity with hands/steadiness.
  • Talking.
  • Walking.
  • Balancing.
  • Bending/kneeling.
  • Pushing/pulling.
  • Reaching/twisting.
Knowledge and Skills
  • Committed to all Quest Diagnostics Policies & Procedures, including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
  • Ability to provide quality, error-free work in a fast-paced environment.
  • Ability to work independently with minimal on-site supervision.
  • Excellent phlebotomy skills to include pediatric and geriatric.
  • Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
  • Capable of handling multiple priorities in a high-volume setting.
  • Must be able to make decisions based on established procedures and exercise good judgment.


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