Customer Service Liaison

1 week ago


Marana, Arizona, United States Marriott Full time

Job Summary: We are seeking a skilled Customer Service Liaison to join our team at The Ritz-Carlton Dove Mountain. This role is responsible for providing exceptional service to our guests, handling their requests and concerns in a timely and professional manner.

About the Job: As a Customer Service Liaison, you will be the first point of contact for our guests, responding to their calls, messages, and requests. You will work closely with our team to ensure that all guest needs are met, and their experiences are nothing short of exceptional. Your primary goal will be to provide personalized service, anticipate guest needs, and exceed their expectations.

The Role Involves:

  • Answering and responding to guest calls, messages, and emails in a prompt and courteous manner.
  • Handling guest requests and resolving issues in a fair and efficient way.
  • Collaborating with other departments to ensure seamless execution of guest requests.
  • Providing accurate and up-to-date information about hotel services, amenities, and policies.


Your Qualifications: To be successful as a Customer Service Liaison, you should possess excellent communication and interpersonal skills. You should be able to work effectively in a fast-paced environment, think critically, and make sound judgments. A high school diploma or equivalent is required, and previous experience in customer-facing roles is an asset.

Benefits: As a valued member of our team, you can expect a competitive salary range of $38,000 - $45,000 per annum, depending on experience and qualifications. Our comprehensive benefits package includes health, dental, and vision coverage, 401(k) matching, and paid time off.

About Us: Marriott International is a leading hospitality company with over 100 award-winning properties worldwide. We are committed to creating exceptional experiences for our guests and delivering outstanding service through our dedicated team members. At The Ritz-Carlton, we believe in empowering our Ladies and Gentlemen to create lifelong memories, and we invite you to join us in this mission.

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