Customer Experience Manager
1 week ago
We are seeking a talented Sales Lead to join our team. As a Sales Lead, you will be responsible for delivering personalized customer experiences and providing guidance and support to associates. This is a key role that requires strong communication and leadership skills.
Responsibilities:
- Represent the brand and model personalized customer experience behaviors.
- Assist store leaders with onboarding and developing an effective, highly engaged team.
- Create an inclusive store environment for associates where everyone feels welcome and engaged.
- Uphold the highest visual and operational standards while keeping the focus on the customer.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
- Build productive relationships by sharing ideas and supporting the team.
- Seamlessly step into the role of manager when needed.
Requirements:
- 6-months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficient and ability to operate a point-of-sale system
- Enjoys communicating and coaching
- Flexible availability - including evenings, weekends, and holidays
- Takes initiative in making thoughtful decisions
- Ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Benefits:
- Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT
- Support for your individual development plus opportunity for growth within our family of brands
- A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
- 401(k)
The estimated salary for this role is $65,000-$80,000 per year based on the location in Victor, NY.
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