Epic Patient Engagement Application Specialist

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General Notes

The Office of Information Technology at The University of Texas at Austin is seeking an Epic Patient Engagement Application Specialist.

This is not a limited-term position.

Purpose

The Epic Application Specialist will act as the primary expert and technical liaison for designated application areas. Responsibilities include leading key projects, managing changes, and addressing the highest level of issue escalation. The role requires a comprehensive understanding of standard principles, theories, and concepts relevant to the technical field, providing solutions to complex challenges.

Responsibilities

• Oversee the design, development, configuration, testing, and upkeep of clinical information systems, particularly in integrated multi-specialty outpatient care. Serve as a bridge between operational staff, healthcare providers, internal IT teams, system users, and vendors to achieve project goals and resolve issues.
• Deliver support to end-users both remotely and on-site. Monitor, investigate, troubleshoot, and resolve incoming support requests. Coordinate system updates and modifications with software vendors, and collaborate with the training team and operations for application changes.
• Develop testing scripts, timelines, and plans for application and workflow modifications. Conduct thorough testing of clinical information system configurations and processes, including cross-application testing and user acceptance testing.
• Work alongside technical colleagues to identify infrastructure-related issues impacting clinical applications.
• Enhance technical knowledge of assigned applications, understanding the relationship between infrastructure and user impact in case of unavailability.
• Provide ongoing support for clinical information systems during upgrades, new releases, enhanced functionalities, and change management, adhering to ITIL processes. Undertake additional duties and special projects as assigned.
• Perform other related tasks as required.

Required Qualifications

Bachelor's Degree in a health, science, or business discipline, or alternatively, four (4) years of relevant professional experience in clinical, ancillary, or business environments. A minimum of two years of Epic experience is required. Strong familiarity with clinical information systems, clinical informatics, data management, and administration is essential. Proven success in implementing, developing, and supporting information systems within a large healthcare organization is necessary. Active Epic Certification or Accreditation in relevant Core applications is required. Experience working with clinicians in a support or educational capacity is a must. Strong problem-solving skills, sound judgment, and the ability to work independently and collaboratively are essential. Excellent verbal and written communication skills are required, along with strong interpersonal abilities. Current certification for primary EHR modules must be maintained as a condition of employment. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Preferred candidates will have 5-7 years of experience in clinical information systems or equivalent. Demonstrated involvement in EHR configuration is advantageous. Ability to collaborate with senior staff and management, providing technical insights and guidance on functionality, efficiency, and performance is preferred. ITIL Foundation certification is a plus. Associated Certification, Accreditation, or Proficiency in Epic MyChart, Epic Welcome, and Epic Canto/Haiku is preferred.

Salary Range

$75,000 + depending on qualifications

Working Conditions

• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify: The University of Texas at Austin uses E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is available upon request.

Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified as a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services.