IT Service Director

2 days ago


Long Beach, California, United States Unilever Full time
Job Title: Associate Director, IT Service

Join Dermalogica, a Unilever Prestige Brand, as we continue to lead the professional skincare industry with distribution in over 90 countries. We are seeking an experienced Associate Director, IT Service to lead and manage IT service operations (ITIL) across the United States and Canada.

About the Role:

The Associate Director of IT Service will be responsible for overseeing key IT services, including data and voice networks, operating systems, cloud platforms, and communication tools, while driving strategic alignment with business goals. This role requires a strong understanding of ITIL processes to manage service operations effectively and resolve complex technical issues.

Key Responsibilities:
  • Lead and manage IT services to support business operations in the US and Canada, ensuring high availability and performance.
  • Develop and enforce IT policies, processes, and standards to ensure the stability, security, and scalability of Dermalogica-s IT environment.
  • Manage internal and external support teams, ensuring seamless service delivery across desktop support, network administration, server management, and cloud services.
  • Ensure the availability, continuity, and security of IT services across multiple sites, including offices, retail locations, and distribution centers.
  • Oversee the management of Dermalogica-s cloud infrastructure (e.g. Azure, AWS), ensuring robust, secure, and cost-effective solutions.
  • Monitor, identify, and resolve technical issues across all Dermalogica systems, reducing downtime and ensuring rapid incident response.
  • Partner with external IT vendors to manage contracts, service-level agreements (SLAs), and performance.
  • Collaborate with the Director of IT Services to align IT strategies with business objectives in the US and Canada.
Requirements:
  • Bachelor-s degree in Information Technology, Computer Science, or related field.
  • ITIL certification preferred.
  • 5+ years in IT service management, ideally in a multi-regional or retail environment.
  • Proven track record of managing IT operations in the US and Canada is highly desirable.
What We Offer:
  • Competitive Compensation
  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Monthly Product Allowances
  • Annual Fitness Reimbursement
  • 401(k) plus company matching
  • Life/Accident/Disability insurance
  • Wellness programs
  • Paid family leave
  • Domestic partner benefits
  • Education/training programs

Thrive in a hybrid work environment (3 days in office) and be part of a diverse, inclusive, and dynamic team. Apply now and complete your online application. We look forward to reviewing your qualifications and discussing this opportunity further.


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