Technical Support Specialist

2 weeks ago


Anna, Ohio, United States Resource Logistics Full time
Job Title:
Technical Support Specialist

Job Location:
Anna, Ohio

Job Duration: 6+ Months

Compensation:
$21/hr. on W2 (No Benefits)

Key Responsibilities:

  • Deliver exceptional customer service to all users.
  • Offer both phone and on-site assistance to end users throughout the organization.
  • Employ the SNOW ticketing system to classify, prioritize, and escalate issues as needed.
  • Assume responsibility for issues or requests until resolution or escalation.
  • Diagnose hardware and software challenges, executing troubleshooting according to established protocols, identifying alternative solutions, and implementing corrective measures.
  • Conduct hardware and software installations, configurations, and testing in accordance with current standards and approved practices.
  • Assist in the creation and maintenance of system support documentation.
Required Qualifications:

  • Possession of a + certification and CCNA is preferred.
  • A minimum of 2 years of experience in troubleshooting Microsoft Windows and network issues, supporting web-based applications, and familiarity with the complete Microsoft end-user product suite.
  • Strong interpersonal abilities and effective communication skills.
  • Excellent analytical and problem-solving capabilities.
  • Proficient time management and organizational skills.
  • Strong written and verbal communication skills.
  • Significant experience and understanding of Office/O365.
  • Familiarity with the Service-Now platform is advantageous but not mandatory.
  • Experience with PC Imaging Tools and remote control diagnostic tools.
  • Knowledge of Audio/Visual equipment utilized in presentation and conference settings.


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