Technical Support Specialist
2 weeks ago
Technical Support Specialist
Job Location:
Anna, Ohio
Job Duration: 6+ Months
Compensation:
$21/hr. on W2 (No Benefits)
Key Responsibilities:
- Deliver exceptional customer service to all users.
- Offer both phone and on-site assistance to end users throughout the organization.
- Employ the SNOW ticketing system to classify, prioritize, and escalate issues as needed.
- Assume responsibility for issues or requests until resolution or escalation.
- Diagnose hardware and software challenges, executing troubleshooting according to established protocols, identifying alternative solutions, and implementing corrective measures.
- Conduct hardware and software installations, configurations, and testing in accordance with current standards and approved practices.
- Assist in the creation and maintenance of system support documentation.
- Possession of a + certification and CCNA is preferred.
- A minimum of 2 years of experience in troubleshooting Microsoft Windows and network issues, supporting web-based applications, and familiarity with the complete Microsoft end-user product suite.
- Strong interpersonal abilities and effective communication skills.
- Excellent analytical and problem-solving capabilities.
- Proficient time management and organizational skills.
- Strong written and verbal communication skills.
- Significant experience and understanding of Office/O365.
- Familiarity with the Service-Now platform is advantageous but not mandatory.
- Experience with PC Imaging Tools and remote control diagnostic tools.
- Knowledge of Audio/Visual equipment utilized in presentation and conference settings.
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