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Executive Director of Operations

2 months ago

Greenville, South Carolina, United States Ridgeline Roofing & Restoration LLC Full time
About the Role

Ridgeline Roofing & Restoration LLC is seeking a highly skilled and experienced Executive Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing all operational aspects of the business, driving strategic growth, and ensuring high standards of customer service.

Key Responsibilities
  • Operational Management: Oversee and manage daily operations of the roofing business, including project management, scheduling, and resource allocation.
  • Develop and Implement Operational Procedures: Develop and implement operational procedures to ensure efficiency and quality, ensuring compliance with safety regulations, industry standards, and company policies.
  • Financial Oversight: Prepare and manage budgets, financial forecasts, and reports, analyzing financial performance and identifying areas for cost reduction and revenue enhancement.
  • Team Leadership: Recruit, train, and manage staff, including project managers and roofers, fostering a positive work environment and promoting professional development.
  • Customer Relations: Develop and maintain relationships with clients to ensure high levels of satisfaction and repeat business, handling customer complaints and resolving issues in a timely and effective manner.
  • Business Development: Identify and pursue new business opportunities and partnerships, developing and implementing marketing strategies to expand the company's market presence.
  • Compliance and Risk Management: Ensure all roofing projects comply with local, state, and federal regulations, implementing and enforcing safety protocols and risk management practices.
Requirements
  • Qualifications: Proven experience in a management role within the roofing or construction industry, strong knowledge of roofing systems, materials, and installation practices.
  • Leadership and Communication Skills: Excellent leadership, communication, and interpersonal skills, proficiency in financial management and budgeting.
  • Problem-Solving and Analytical Skills: Strong problem-solving skills and attention to detail, proficient in MS Office Suite and experience with project management software.