Service Operations Coordinator

3 days ago


Portsmouth, New Hampshire, United States Valet Living Full time
Job Title: Service Operations Coordinator

We are seeking an experienced and results-driven Service Operations Coordinator to join our team at Valet Living.

Salary: $20 per hour

Job Summary:

  • Plan, coordinate, and execute daily collection routes and logistics
  • Manage and train part-time associates to meet performance expectations
  • Communicate effectively with customers, stakeholders, and colleagues
  • Analyze data to identify trends and opportunities for improvement
  • Implement process changes to optimize efficiency and effectiveness
  • Maintain accurate records and reports related to collection routes, customer interactions, and equipment usage
  • Develop and maintain relationships with local business partners and stakeholders

Responsibilities:

  • Review and adjust daily collection routes to ensure efficient service delivery
  • Conduct regular check-ins with part-time associates to discuss performance, address concerns, and provide feedback
  • Support the implementation of new initiatives and technologies to enhance operations and customer service
  • Maintain compliance with regulatory requirements and industry standards for waste management and customer service
  • Participate in on-call rotations to ensure 24/7 service availability

Qualifications:

  • Minimum age requirement: 18 years old
  • Valid driver's license
  • Ability to analyze data and make informed decisions
  • Excellent communication and interpersonal skills
  • Basic math skills and attention to detail
  • Flexibility to work varied shifts, including evenings and weekends
  • High school diploma or equivalent required; AA degree preferred
  • Previous experience in customer service or operations management preferred


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