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Customer Service Representative

2 months ago

Anaheim, United States ViaPlus Full time

About ViaPlus

ViaPlus is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and promoting a positive mobility experience for all.

Our Company Culture

We value teamwork, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional service and support to our clients. If you are a motivated and customer-focused individual who is passionate about the transportation industry, we encourage you to apply for this exciting opportunity.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

  • Provide exceptional customer service and support to clients via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide information about our products and services to clients
  • Develop and maintain strong relationships with clients
  • Work collaboratively with the sales and marketing teams to promote our products and services
  • Stay up-to-date on industry trends and developments to provide expert advice to clients

Requirements

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of Microsoft Office

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about the transportation industry, we encourage you to apply for this exciting opportunity.